Terms and Conditions of Use for the twcbet2 Platform

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and twcbet2 ("Platform", "we", "us"). These Terms govern your use of the twcbet2.one website and all services offered on it, including but not limited to online slot games, live casino, sports betting and other related products.

By completing the registration process or accessing any part of our platform, you confirm that:

• You have read, understood and agreed to these Terms in their entirety;
• You are at least 21 years old as of the date of registration;
• You are using this platform in your own personal capacity, and not on behalf of any other entity;
• Use of this platform is lawful under the laws of your place of residence.

twcbet2 reserves the right to amend or update these Terms at any time. Significant changes will be communicated via the website or email. Continued use after such notice is considered acceptance of the updated terms.

Registration and Account Management

To use twcbet2 services in full, you need to create a valid account. During registration, you are required to provide true, complete and current information including your full name as stated on your identity card, an active mobile phone number, and a valid email address.

You are fully responsible for:

• The confidentiality of your password and login details;
• All activities carried out through your account, whether performed by you or not;
• Ensuring your account information is kept up to date, especially your mobile phone number and email.

If you suspect your account has been accessed by an unauthorised party, please contact our customer support immediately via 24/7 live chat.

Identity verification (KYC — Know Your Customer) may be required before a withdrawal is processed or an account limit is increased. Documents that may be requested include a copy of your identity card (MyKad) or passport. Failure to provide the requested documents within the stipulated period may result in a temporary suspension of the withdrawal function.

Deposits, Withdrawals and Payments

twcbet2 supports a range of payment methods for the convenience of Malaysian users. All transactions are processed in Malaysian Ringgit (RM / MYR) except for cryptocurrency payments which are displayed at the current exchange rate.

Accepted payment methods are Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies namely USDT, BTC and ETH.

The applicable limits and processing times are as follows:

• Minimum deposit: RM30 for all payment methods;
• Minimum withdrawal: RM50 for all payment methods;
• Withdrawal processing time: 10 to 45 minutes after confirmation by our team.

twcbet2 reserves the right to request additional verification before processing withdrawals that exceed certain limits. This is part of our standard security procedure to protect your account.

Bonuses, Promotions and VIP Programme

twcbet2 offers a range of bonuses and promotions for new and existing users. All bonuses are subject to wagering requirements and specific terms stated at the time the offer is issued.

Welcome Bonus: New users are eligible for a first deposit bonus of 100% up to RM300. For example, if you deposit RM100, you will receive a bonus of RM100 bringing your total balance to RM200. The wagering requirement to be met is 20 times the bonus amount — in this case RM100 × 20 = RM2,000 must be wagered before winnings from the bonus can be withdrawn. For a deposit of RM800, a maximum bonus of RM300 is given bringing the balance to RM1,100 with a wagering requirement of RM300 × 20 = RM6,000.

VIP Programme: Active twcbet2 users are eligible to join a four-tier VIP programme that provides weekly cashback:

• 🥉 Bronze — weekly cashback up to 0.2%;
• 🥈 Silver — weekly cashback up to 0.4%;
• 🥇 Gold — weekly cashback up to 0.6%;
• 💎 Platinum — weekly cashback up to 0.8%.

Progression to a higher tier depends on betting activity and user loyalty. twcbet2 reserves the right to review and adjust VIP eligibility at any time.

Bonus abuse, including opening multiple accounts, cooperation between users to meet wagering requirements, or any attempt at fraud, will result in cancellation of all bonuses and possible account closure.

Game Rules and Betting

twcbet2 provides a range of game categories including online slots from providers such as PG Soft, Pragmatic Play and JILI, live casino games, sports betting covering Malaysia Super League, English Premier League, badminton, and other categories.

Users agree that:

• The outcome of all games is final and determined by a fair and legitimate system;
• Any technical error affecting a game outcome will be investigated and resolved in accordance with twcbet2 policy;
• Confirmed bets cannot be cancelled except under specified technical circumstances;
• twcbet2 reserves the right to void bets if there is evidence of manipulation or system abuse.

Minimum and maximum betting limits for each game are displayed within the respective game interface. Users are responsible for checking these limits before playing.

User Conduct and Prohibitions

twcbet2 users are required to conduct themselves in a lawful, ethical and responsible manner when using the platform. The following activities are strictly prohibited:

• Use of automated software, bots or any tool that manipulates the game system;
• Collusion between users to gain an unfair advantage;
• Money laundering or any suspicious financial activity;
• Impersonating another user or a twcbet2 employee;
• Posting content that is inciting, defamatory or in breach of the law;
• Any attempt to access twcbet2 systems or data without authorisation.

Liability Limits and Disclaimer

twcbet2 works to keep the platform running smoothly at all times. However, we cannot guarantee that the service will be free from technical disruptions, system downtime, or issues beyond our control.

To the extent permitted by applicable law, twcbet2 shall not be liable for:

• Indirect, consequential or punitive losses suffered by users;
• Service interruptions or stoppages due to scheduled or unplanned system maintenance;
• Losses arising from the failure of third parties, including game providers or payment processors;
• Unauthorised access to a user's account resulting from the user's own negligence.

Users acknowledge that gambling involves financial risk and are solely responsible for the betting decisions they make.

Account Closure and Self-Exclusion

Users have the right to close their account at any time by contacting our customer support. Before closure, please ensure all pending withdrawals have been processed and the account balance has been cleared.

twcbet2 also provides a self-exclusion tool for users who wish to stop playing temporarily or permanently. To activate this feature, contact our support team via live chat. A chosen self-exclusion period cannot be cancelled before it expires.

twcbet2 reserves the right to close a user's account without prior notice if there is a breach of these Terms, fraudulent activity, or other valid reasons at our discretion. Any legitimate balance will be returned in accordance with established procedures.

Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws applicable under twcbet2's international licensing jurisdiction. Any dispute arising from or relating to these Terms will be resolved through negotiation between both parties within 30 days.

If negotiation fails to reach a satisfactory resolution, the dispute will be referred to independent arbitration. The arbitration decision is final and binding on both parties.

Users may also submit a formal complaint via our support email. The twcbet2 team will respond within a reasonable timeframe and work to resolve your issue fairly.

Related Policies

These Terms and Conditions are read together with twcbet2's other policies, which form the complete agreement between you and our platform:

• Privacy Policy — outlines how we collect, use and protect your personal information;
• Responsible Gambling — guidance and tools to support a healthy playing experience;
• FAQ — answers to common questions about accounts, payments and games.

Should there be any conflict between these Terms and any other policy, these Terms and Conditions shall prevail unless otherwise stated in writing.